Category: Announcements

Edit 8 November 2017, 00:24 CET : App has been updated in all regions and it is now online and faster than ever. 

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8 November 2017, 00:01 CET time : Dear clients and partners,

We are doing an application update on all locations and the app may not work on your TV for about few minutes.

We expect all regions to be updated no later than 01:00 CET time on 8 November 2017. Sorry for the caused inconvenience and thank you for understanding.

Edit 22 October 13:47 CEST : Everything is back to normal, all regions are available and the problem is solved.

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22 October 12:41 CEST : 

Dear all,

We are having technical difficulties in most regions and are working on fixing this ASAP.

If you get “Can not access service” or get “Service offline” messages then it’s most likely related to this.

Thank you for your patience and understanding.

To make sure each client gets fastest and best possible support, we made some changes to our support policy:

1. Please check the Knowledge base before oppenning a support ticket.
2. To get support please write in clear English and describe with as much details as possible.
3. Only 1 (one) ticket per request/issue per client. Oppenning many tickets will get them closed.
4. Always include affected TV MAC or Order Number. In case of MAC change, give us the OLD TV MAC and the NEW TV MAC.

Otherwise you may experience delays in support.

Thank you for understanding.

Due to popular demand we have added m3u playlist support in the app.

All users having a license can use it at no extra cost.

To use the app with m3u playlist, change the Portal URL to an m3u playlist and the app will load the playlist automatically.

 

 

 

How to change the Portal

Warning: TV pause, Timeshift, EPG, Reminders, etc. will NOT work when m3u playlist is loaded as a Portal.

To get best experience with the app you need to have a Stalker Portal.

Tired of switching between providers and changing the Custom Portal all the time?

Now you can have a second Portal available in the app.

All customers with active license will get it, for all TV platforms at no extra charge.

Enjoy the app and stay tuned for the upcoming version for yet another Smart TV platform.

 

WebOS 1.2 and 2.x is now released worldwide, in all regions.

Let us know your region (Country and State if in the USA or Canada) via a Ticket if you still get the Coming soon message.

Dear all,

Due to the volume of question and tickets regarding the LG release – here is the info you need to know:

– LG Netcast 2 has limited support – not all TV’s will work.

– LG Netcast (3.x and newer) is supported and released worldwide.

– LG WebOS 1 and 2 are not available in all regions – they soon will be.

– LG WebOS 3 (and newer) is supported and released worldwide.

Dear clients, partners and guests,

We are currently performing closed Beta testing of our LG app for Netcast TV (3.x and newer) and WebOS TV (3.x and newer including 2017 models) therefore if you want to participate in the test we would be grateful if you login and open a ticket and give us feedback.

Also if the app does not appear in the Store of your TV please let us know your TV’s coutry (and state if in USA/Canada). All participants in the beta testing will receive special pricing valid for lifetime license of the app.

Click here to Register and get access.

Due to the high interest in the app we are doing a Cyber Monday promo with 30% discount for the App if bought for Lifetime.

Use Coupon Code CYBER on your order and get 30% off* during the Cyber Monday! Click here to order lifetime license with 30% Cyber Monday Discount

*Applies to new orders for lifetime license only during 28th of November 2016 (Monday).

Have you used Smart-STB? Did you like it?

Now is your chance to get the Smart STB app with 30% discount during the Black Friday!

Use Coupon Code BLACK on your order and get 30% off* during the Black Friday! Click here to order lifetime license with 30% Black Friday Discount

*Applies to new orders for lifetime license only during 25th of November 2016 (Friday).