Dear Valued Users,
We hope you enjoy the upcoming holidays.
Please note that during that time the live chat support will be paused.
There may be longer than usual response times for tickets due to increased demand.
Smart STB App will be online and ready for the increased demand.
For assistance, visit our Knowledge Base for FAQs or open a ticket here.
Thank you for your understanding, and we wish you a joyful holiday season!
Happy Holidays,
The Smart STB Team
We are glad to announce that the latest version of our Smart STB+ (plus) app is now available for all Samsung Smart TVs made in 2020 or newer.
This version of the app supports different popular middleware (portals or m3u playlists) and has improved m3u list support (channels with logos, EPG and categories) Including support for local playlists and portals in local networks.
You can get a Trial on first app startup as usual and use the app the same way as you used the old app.
If you have Smart STB version of the app on your Samsung TV and download Smart STB+, your portal, mac address will be the same (you do not need to transfer your license or to purchase a new license for the new version of the app).
Please note that the plus version of the app app is available only on Samsung Smart TV’s made in 2020 and newer. The regular version is available on older TV’s as well.
We are glad to announce that the latest version of our Smart STB+ (plus) app is now fully compatible with Amazon Firestick and FireTV devices and also available in the Huawei AppGallery.
To install the app on your Firestick or FireTV device please use your favourite Downloader app and put in this URL
Then folllow the install instructions.
We are glad to announce the release of the Smart-STB+ (plus) app for Android devices and Android Smart TV’s. Completely rewritten from scratch, very responsive and optimized for handheld and mobile devices. This Smart TV app supports different popular middleware (portals or m3u playlists) and has improved m3u list support (channels with logos, EPG and categories). Highest quality hardware decoding on Android smartphones, foldable devices, tablets and Android TV powered devices. You can download the app from the Google Play store.
FireTV, Firestick and Huawei versions are coming soon globally in all regions.
You can get a Trial on first app startup as usual and use the app the same way as you used the old app. If you use the app on a mobile phone, the new version has full touch screen support.
Also if you have an existing Smart STB license – you can switch to Smart STB+ at no additional cost by Transfering your license. Please make sure to select Transfer to the Same Device (and Copy vMAC).
We wish you happy holidays and all the best in the upcoming new year. Please note that during the holidays it is possible that there will be delays in support due to increased demand. Also there won’t be live phone and chat support during that time. Thank you for your trust and patience.
Dear app users,
Due to circumstances beyond our control there may be some short periods where our app will be slower to start in most of Canada and parts of the USA .
In case you get a Timeout error when starting the app please try at least one more time at least after 2 minutes before opening a ticket. Once the app starts and there are no problems with your Portal – you can use it normally.
We are doing everything we can to avoid the network problems caused by various IP transit providers in the region during a peak of popular worldwide event.
Thank you for your patience and understanding.
Starting today, paid licenses for all Apple devices are available in all regions. Prices can be found here.
Thanks to everybody who helped us with the tests for our application for Apple devices. All users that helped us will receive automatic 50% discount on checkout.
Dear app users and partners,
We will be performing planned website maintenance on Tuesday, 29th of November 2022 between 09:00 and 12:00 CET time.
During that time you may not be able to buy or renew app licenses.
The app will NOT be affected by this and will keep working during that time as usual.
Beta and Edge users using our latest and completely rewritten app version for iOS may need to upgrade their app before it can be used again (all app settings will be saved, instructions will show on TV or Phone/Tablet screen in case update does not happen automatically).
Thank you for your understanding and patience.
Smart STB app is now available for the Apple devices (iPhone, iPad, iPod) running iOS version 14 or newer. Our app is completely redesigned for those devices and it is much easier to use. Search for “Smart STB” on the App Store or follow this link to get it:
The app will be free to use during the beta testing period. In case you want to continue testing after the first 7 days, you can get a new free 7-days Trial by going here and following the instructions.
You can leave feedback including bugs by opening a ticket here.
Smart STB app is now available for the Apple TV. You can now enjoy the app on your AppleTV HD or 4K device running tvOS version 14 or newer.
To get the app – follow the link below or just search for “Smart STB” on the Apple’s App Store.