Author: LN Cust. Support

You asked and we made it – better support for multi-audio and subtitles on your Smart TV’s.

For LG please use Subtitles or Text key on Remote to change the audio of channel and/or turn subtitles on or off (by default subtitles are off to help with problems on some older WebOS TV’s)

We are testing new solutions for multi-audio and subtitles on other platforms and will update them soon too.

Also, our app has been returned to the South America regions for all Samsung TV’s and will return really soon for some newer LG TV’s in EU region.

We are glad to announce that our app is available for VEWD devices. Starting from 11 March 2019, our app will begin to appear in the Opera/VEWD store on most VEWD TV’s, that include HiSense, Sony, HiComm, TiVo, etc. We will be adding more Smart TV platforms over time.

Dear clients,

We have upgraded the app to the very latest version in many regions across the globe.

However since the new app version is a complete rewrite, there may be some functional differences and some possible issues.

Please read below if you experience any issues with the app:
– In case your app says it’s in Demo: Check what is your Software ID  by starting the APP , Press Enter or any of the Arrow Keys on Loading Page, go to system settings, Device Info. If different from the one on your TV then please log in to your account , Click on My licences and then manage MAC and put in your NEW Software ID (MAC)

– In case you get black screen when starting the app before the Portal loads:  Uninstall the App from your TV, unplug your TV from Power for 15 minutes, after that please install the app.

Regions that have the very last version of the app:

Americas (South + North + all surronding Islands)
South Africa (excluding Lesotho)
EU Countries: Bulgaria, Italy, Romania, Spain, UK + Ireland

Dear clients, We are experiencing serious abuse – app may be very slow or will not work in Africa and Asian regions. Other regions will work fine, however there may be some bugs in certain areas and we’ll need some time to smooth things out. In case you experience issues, please do open a ticket and explain clearly the issue you are having. We want to focus on the actual issues that do require attention and want to ensure a top norch service in all regions all the time. All tickets that do not include the Software ID (MAC) or a clear description of the issue will be delayed. Thank you very much for your patience and understanding.

Dear clients,

We have launched the very latest version of the app in the UK, Ireland, Canada and Italy. 

To get the new app you’ll need to unplug the TV from power for about few minutes and then start the app again.

Update 18:30 CET time: Some TV’s may get different Software ID (Software MAC). This is to prevent further abuse and write a permament Software ID that will NOT change in the future. We’d like to remind you that you can transfer your license to your new Software ID (MAC) from our website, however Providers need your new Virtual MAC to restore service on their part. Thank you for understanding.

For some TV’s you may need to uninstall the app and reinstall it again to get the very latest version.

Other regions are to follow soon with the upgrade.

Enjoy the new app.

Dear clients, 

First – the good news. Despite the rumours – we are not going anywhere anytime soon.

We are rolling out an emergency upgrade in all locations that should address many of the issues that we having lately in some locations due to increased stress, rising abuse and demand.

In case you have black screen after loading Portal (even on the Demo Portal and a valid and working Portal), the app shows in Demo or Unknown status (even if it’s paid) or you get “Can not access Service (-3)” or “Oops, something went wrong (-1)” then it’s most likely this patch will help with your problems.

Also, all clients and providers attempted to use tampering software or hardware will be blocked completely from being able to use the app. Same goes for all attempted abuse of any kind, for example any kind of DDoS, fake tickets, scams from rogue accounts, etc. Anyone who willingly contributes to such abuse will have their app completely blocked from their TV. 

Upgrades are rolling out across all locations and are already included in all Atlantic locations, South Africa and the Balkans.
We’ll upgrade you with more regions as we move forward in the next hours.
Update Sunday, November 11, 2018 14:53 CET time: Italy, Germany, Portugal, France and Spain are upgraded. The rest of Europe will get updates in the next few hours.

We would like to kindly remind you to always check the Demo (Embedded) portal and it’s functionality (play a test channel, play the test video, check all menus work, etc.) before oppenning a ticket. During the upgrade tickets will be processed with slight delays.

Thank you for your patience and understanding.

Kind regards,
Smart STB Management.

Dear Customers we woud like to appologize to all of you where you had the problem of APP beeing in Demo Mode after you have done your Payments. 

Please note we had few Servers refusing to accept new Website and this was the reason for all the problems . 

We are happy to announce that now everything  is back online and all licenses are restored 

We thank you for your patience and support 

Please note the new APP was lunched for Bulgaria region .
If you see Black screen after starting the app Please do the following:

 

Dear clients,

 

We will be performing maintenance on our website and email thru out the weekend, in all regions (one region at a time).

 

While maintenance is going on, the website may be slower than usual, license transfers won’t be made and ticketing system will NOT accept new tickets during that time.

 

It’s possible that in some regions you will get “Web page suspended” or “Default Web Page” for short intervals, please don’t worry and try again after few minutes if you see such message.

 

However, the app will NOT be impacted by the maintenance.

 

Thank you for your patience and understanding.

 

Kind regards,

Smart-STB Management.

Dear clients, 

 

We experience unusual high demand which causes some delays in support responces.

 

We are working on all urgent requests with priority. 

 

Sorry for the caused inconvenience and thank you for understanding.

 

Kind regards,

 

Smart STB Management.